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This is my first purchase from Xrs and I'm going to be a forever customer. I received my hair in less than a week. However I just had it installed and I'm like what lace? Where is it? I can't find it... best melt ever!!! I'm looking at my next wig now.
Hair is pretty both ways and very full
PAYMENT METHOD
We can accept Paypal / Credit Card / Debit Card payment.
XrsBeautyHair Western Union Payment:
First Name: XIANHUA
Last Name: YU
Address: Jingkou Road 28, Licang District,
Qingdao, China
Post Code: 266101
Please email us MTCN after you paid, info@xrsbeautyhair.com
PAYMENT & PRICING
SHOP SECURELY:
No card information is ever saved at XrsBeautyHair and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through PayPal, which is a secure form of payment. You do not need a PayPal account to use their payment service. We at XrsBeautyHair take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor. XrsBeautyHair does NOT keep credit card information on record.
PRICING & CURRENCY CONVERSION:
All prices listed on the website are in US (USD) dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount charged from the XrsBeautyHair invoice purchased is returned when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
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Yes, it's true! We ship worldwide!
Regular Processing Time
If you need the wig urgently, please check with our online service to see if the wig is available now.
If the wig is available, we will mail it out within 24 hours after receive your payment.
If the wig is not available now, it need extra 5-7 working days to process after payment received
Expedited Processing Time
For wig which is not available now, Expedited processing time is 3-4 working days
Expedited Fee : $16.8 fee.
What is item processing time?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times.
Shipping
3-5 working days (Free Shipping)
Po.Box & Military Base
Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.
Customs &Taxes
Orders shipped to countries out of United States may be subject to duties and taxes that are levied when your parcel arrives in your country. We usually declare the hair as “Synthetic Hair” with a very lower value to help avoid taxes, but if it still happens, XrsBeautyHair is NOT responsible for any duties and taxes. Please contact the local customs office on your side for more information regarding custom policies.
Sign for Delivery
It is strongly recommended for you to Sign For Delivery. We ship to the correct address you left for your order but we won't be responsible for the lost that caused by your authorization to leave the parcel in front of the door, courtyard and any places else.
Multiple Items
Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.
Tracking Number
We send tracking number by email within 8-24 hours after your order is shipped out.
Please Note:
Total Delivery Time = Processing Time + Shipping Time
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 working days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
If the incomplete or incorrect address information is the major cause shipment delays or the package damage, XrsBeautyHair will be not responsible any fee or exchange requirement. Please double check the address before placing your order.
If for any reason you do not absolutely love the item you ordered, we gladly offer returns and Free exchanges service. Please do not cut the lace, make sure the wig is BRAND NEW unaltered, unworn, unwashed, undamaged and in original packaging within 30 days.
Order Change:
The order can not be changed once the wig finished processing, so please email us for changing order within 12 hours after placed your order.
Order Cancellation:
The order can be freely cancelled before wig shipped out. customized wig can not be cancelled once processing starting otherwise 20% fee will be charged.
Exchange policy:
If your wig is brand new, Contact us by email@xrsbeautyhair.com within 30 days after receiving your package to make an application for exchange. Emails received after 30 days will not be taken into consideration. We will response within 24 hours on business days.
Please email us with photos of the hair for our reference.
We will reimburse one time basic freight(not include insurance fee) for one order after we receive your package.
For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.
There is no restocking fee charged.
Return Policy:
If your wig is brand new, Contact us by email@xrsbeautyhair.com within 30 days after receiving your package to make an application for exchange. Emails received after 30 days will not be taken into consideration. We will response within 24 hours on business days.
Please email us with photos of the hair for our reference.
We will reimburse one time basic freight(not include insurance fee) for one order after we receive your package.
We will charge $20 restocking fee for return if no quality problems.
NOTICE:
Customized orders
Customized orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.
Duty OR Package Lost:
The customer must contact us before sending the package to us for return or exchange since we will not be responsible for lost packages and we have all rights to refuse the package if you send it back without our permission.
Please contact our Customer service at email to get the return address.
(If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.)
How to care wigs
Our Hair Product are made from 100% Human Hair, however they have to cared for slightly differently then your own hair. Check the summary of human hair products can do's and don't's we wrote up for you.
DO'S
You can curl, tong & straighten them
You can use your GHDs on them without any problem
You can wash all wigs
You can dye all natural color wigs(EXCLUDE Wig LFW30 & BOB03) OR restyle them
DON'TS
Don't use the high temperature flat to restyle hair frequently.
Don't use products containing alcohol as they can dry out the hair and you don't want that happening
Don't bleach or lighten frequently. It harms the hair and your health.
Don't wear your extensions for swimming and try not to get them wet in the rain
Daily Care Notes
